TrueReels for iPhone · com.truereels.app
A real person reads every message. Most answers are below — if yours isn't, write to us and we will reply within two business days.
Playback trouble, account questions, anything about your subscription. Include your iPhone model, iOS version and the episode you were watching and we can usually fix it on the first reply.
Copies of your data, corrections, and account deletion requests. See the Privacy Policy.
Think we got a fact wrong, or have a rights claim about material in an episode? This one goes straight to the editorial desk.
Common questions
Subscriptions are billed by Apple, so a few of these live in your iPhone's Settings rather than in the TrueReels app.
Video is streamed, so playback problems are almost always network or session related. In order:
Still stuck? Email support@truereels.app with the series and episode name, your iPhone model, your iOS version and roughly when it happened — that is enough for us to trace the specific playback session.
All TrueReels subscriptions are sold and billed through Apple, so they are managed in your Apple ID settings — not inside the TrueReels app.
Two things worth knowing. Cancelling stops the next renewal — you keep access until the end of the period you already paid for. And deleting the app does not cancel a subscription; you must cancel in Settings.
To avoid being charged for the next period, turn off auto-renewal at least 24 hours before the current period ends. Full terms are in section 4 of the Terms of Service.
This normally happens after reinstalling the app or moving to a new iPhone.
That re-checks your purchase with Apple and reinstates the All Access entitlement. If it still shows as locked after a restore, email support@truereels.app from the address on your TrueReels account and tell us the Apple ID email used for the purchase — we can reconcile the two by hand.
Apple processes every payment, so Apple also handles refunds — we are not able to issue one directly.
Request a refund at reportaproblem.apple.com, sign in with the Apple ID that made the purchase, then choose the TrueReels purchase and follow the prompts.
If the reason is a bug or a problem on our side, tell us as well at support@truereels.app — we will fix it, and we are happy to confirm the facts to Apple if that helps your request.
You can delete your TrueReels account from inside the app, under your account settings on the You screen. Deletion removes your account record, watch progress and saved list.
Prefer to have us do it? Email privacy@truereels.app from the email address on the account, with the subject line Delete my account. We may ask you to confirm control of that address before we act, so nobody else can delete your account.
Deleting your account does not cancel your subscription. Cancel the subscription first in Settings → your name → Subscriptions, or Apple will keep billing you.
We complete deletions within 30 days, except for records we are legally required to keep, such as transaction records for tax purposes. See section 6 of the Privacy Policy.
Choose Forgot password on the sign-in screen and we will send a reset link to your account's email address. The link is single-use and expires, so request a fresh one if it has been sitting in your inbox for a while.
If the reset email does not arrive within a few minutes, check your spam folder, then email support@truereels.app.
Tell us — we would genuinely rather know. Every claim in an episode has to be supported by a quote we located in a real source before it can be narrated, and the citations are shown in the app under Sources & Context.
Email legal@truereels.app with the series, the episode, the claim as narrated, and the source that contradicts it. We review corrections promptly and will amend or pull an episode where warranted.
No ads, no unlock currency, no "watch an ad to continue" — one subscription opens the whole catalog. We do not use advertising identifiers and there is no tracking prompt, because we do not track you.
Subscribers can download episodes for offline viewing. Downloads live on your device and are removed when you sign out or delete the app.
Your email address and account identifier, where you got to in each episode, what you saved to My List, and whether your subscription is active. That's it. No advertising identifiers, no third-party analytics SDK, no data sales.
The full detail — including every service provider that touches your data and how long each category is kept — is in the Privacy Policy.
Also useful
iPhone model, iOS version, TrueReels version, the series and episode, and what you saw. It usually turns a three-email thread into one.
Within two business days, and normally faster. Billing and refund requests are the one exception — those are Apple's to decide.
Write from the address on your TrueReels account where you can. It lets us look your account up without asking you for anything sensitive.
Privacy Policy covers what we collect and your rights. Terms of Service covers subscriptions, licence and use.